Timely Data
"mmp|BENCH consistently delivers timely data and outstanding customer support to drive success. I can't imagine my life without mmp|BENCH. "
-Bryn Manzella, Children's Hospital of Alabama
Data Indicators
BENCH captures data on approximately 150 indicators. The indicators, selected by members, cover department-specific productivity, hospital-wide performance, resource consumption, waiting times, outcome measurement, plus core and non-core ORYX® indicators.
Un-Blinded Data
Quarterly performance data is un-blinded. Members can compare their performance, by indicators, with other pediatric hospitals. Un-blinded data plus an active networking culture results in the opportunity for true improvement.
Operational and Clinical Characteristics
BENCH maintains an extensive library of characteristics for each hospital and each department, including work processes, organizational charts, policies, and skill mix. You discover the processes behind the data.
Customizable Charts
To foster the quality message throughout the hospital, MY CHARTS in ChartBuilder allows managers to custom design charts. Every quarter, these charts are updated automatically-creating a powerful quality monitoring tool.
We understand that clarifying data definitions is an on-going process. During conference calls and BENCH meetings, discussions on data clarity and definition are regularly on the agenda. Data comparisons are rarely perfect, but through on-going clarification and definition, they can improve.
On-going performance improvement does begin at this granular level, when the question of "what does x' mean?" is raised.
The BENCH Difference
The number of departments and disciplines covered by BENCH is very inclusive, from Admitting to Volunteers. Pediatric care is at its core multi-disciplinary, and each member brings a unique perspective to the table. BENCH works with different groups, either to foster networking, or to capture data on a specific indicator.
The BENCH difference puts the emphasis on inclusiveness, and on-going improvement.
Quality is an on-going commitment within any hospital. The mmp|BENCH Performance Suite -ChartBuilder, Knowledgebase, and on-going networking opportunities-allow you to track your performance, and to network with other pediatric hospitals to understand how their performance was achieved. This powerful suite is included with BENCH membership, with no usage fees.
Data and the Story Behind It
- Networking Opportunities-Discussion Threads, Conference Calls, Surveys--all without additional fees
- Track data from many departments, including smaller areas
- Indicators updated regularly by members
- Customizable comparison group
- Quarterly data is ready for use within hours after submission date
- Submission of The Joint Commission's ORYX® Core and Non Core Indicators
- iPathmaker Performance Toolkit included (web-based)
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mmp|BENCH is listed as one of the Joint Commission's acceptable vendors.